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About the tenant

When will the tenant receive my full address by online booking or Direct Enquiry?

The tenant will receive your address after a booking of your property has been successfully completed. Immediately after the tenant has paid the deposit we will send him or her an email with your contact details to the tenant. Further arrangements regarding for example the handover of keys will be agreed between you and the tenant exclusively.

Regarding short term bookings (with arrival less than 4 days after the booking), the tenant will receive your contact information immediately after the booking without a deposit being paid.

How does the contact with the tenant arise by enquiry booking?

The tenant will make an unbinding enquiry by using the contact form in your listing or by contacting you by telephone. The prospective tenant is required to provide his or her contact details in the enquiry so that you can contact the tenant directly.

When can I contact the tenant personally through the Direct Enquiry booking system?

Once the tenant has paid the deposit, we will send you their contact details via E-Mail.

Upon submitting a request, tenants are required to submit relevant information including their contact details. Before confirming the booking, you will receive the basic information to the booking (name of the tenant, travel period, number of guests and overall price). Once the booking has been confirmed and the deposit has been received, you will receive the full contact details of the tenant.

Assorted queries such as the handover of keys can then be discussed personally.