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Invoice and payment

Do I have to enter my VAT Registration Number?

The VAT registration number is used by companies in the European Union for sales tax purposes and simplifies the cooperation within EU. If you have a VAT number you can specify this in order to save the VAT in Germany. It is only possible to save the VAT if your business is not in Germany.

I have begun to make a property listing. Will I have to pay right away?

You are not obliged to pay upfront when creating an account and a property listing. Once you authorise the activation of your listing bindingly the payment of the annual fee will be due. In this way, you are able to create your listing, write texts, upload photos and enter prices in your own pace.

Will Travanto charge a commission for my bookings?

Whether Travanto charges a commission depends on the type of booking enabled for your property.

If you decide on Enquiry Booking, we do not charge a commission. Instead you pay an annual fee for advertising your property.

If you decide on Online Booking, we charge a commission of 12% of the gross rental revenue including ancillary costs and the current VAT. We do not charge an annual fee for advertising, instead you only pay when you receive a booking.

When and how will I receive my invoice and where can I view it?

If you have an Enquiry Booking contract with us, you will receive an email with your current invoice after authorising the activation of your listing bindingly. Furthermore, you will receive an email containing a link to your current invoice at every contract extension of you listing (after 12 months). You can view all invoices, old and new, in your landlord login area under “Your invoices”. We can also send you an invoice by email or fax, this service does however cost €2.50 excl. VAT for each invoice. You can change to this option in your landlord login area under “Your contract details” by choosing your preferred option in “How would you like to receive your invoices?”.

For properties advertised on our foreign portals (e.g. France, England or Spain) you will usually pay in advance. This means that you decide to pay for either 3, 6 or 12 months at a time and directly after each payment you will receive an email with the invoice. You can always view your invoices in the landlord login area under “Your invoices”.

If you have an Online Booking contract with us, you will directly receive an email with an enclosed invoice after each booking.

What payment methods does Travanto accept?

You can choose between four payment methods when paying your invoice: direct debit, bank transfer, credit card or Paypal. If you would like to use bank transfer a fee of €2.00 is added per invoice. Please remember to enter your IBAN and BIC number due to the new SEPA agreement.

I do not have a German bank account. How can I pay the invoices?

You will always be able to pay by bank transfer, credit card or Paypal.
If your bank allows money transfers in euros, you will also be able to pay by SEPA Direct Debit. If you are a customer on one of our portals located outside the DACH (Germany, Austria, Switzerland) countries and your bank does not allow money transfers in euros, then you will only be able to pay by advance payment (by credit card, PayPal or bank transfer).